market performance®
UL Solutions engaged me to design the Market Performance Platform — a data-intensive enterprise system that enables manufacturers and retailers to monitor product performance, investigate consumer complaints, and identify quality risks through integrated operational and Voice of Consumer data.
Client
UL Solutions
Industry
Enterprise SaaS / Compliance / Data Analytics
Year
2024
Services Provided
Product Design, UX Strategy, Interaction Design, Design Systems
Key Challenges®
//001
The platform aggregated product data, consumer feedback, sales performance, and supply chain information from multiple disconnected sources. Our challenge was to transform fragmented datasets into coherent workflows that supported investigation, traceability, and confident decision-making.
Information Density
Users needed to interpret complex datasets without cognitive overload.
//01
Workflow Fragmentation
Quality investigation workflows were distributed across disconnected tools, making it difficult to trace issues across products, batches, and suppliers.
//02
Decision Confidence
Users needed clear visibility into product health, complaint patterns, and emerging risks to prioritize actions effectively.
//03
System Scalability
The platform needed to support expanding datasets, new integrations, and evolving enterprise workflows across multiple stakeholders.
//04
Key Challenges®
//001
The platform aggregated product data, consumer feedback, sales performance, and supply chain information from multiple disconnected sources. Our challenge was to transform fragmented datasets into coherent workflows that supported investigation, traceability, and confident decision-making.
Information Density
Users needed to interpret complex datasets without cognitive overload.
//01
Workflow Fragmentation
Quality investigation workflows were distributed across disconnected tools, making it difficult to trace issues across products, batches, and suppliers.
//02
Decision Confidence
Users needed clear visibility into product health, complaint patterns, and emerging risks to prioritize actions effectively.
//03
System Scalability
The platform needed to support expanding datasets, new integrations, and evolving enterprise workflows across multiple stakeholders.
//04
Key Challenges®
//001
The platform aggregated product data, consumer feedback, sales performance, and supply chain information from multiple disconnected sources. Our challenge was to transform fragmented datasets into coherent workflows that supported investigation, traceability, and confident decision-making.
Information Density
Users needed to interpret complex datasets without cognitive overload.
//01
Workflow Fragmentation
Quality investigation workflows were distributed across disconnected tools, making it difficult to trace issues across products, batches, and suppliers.
//02
Decision Confidence
Users needed clear visibility into product health, complaint patterns, and emerging risks to prioritize actions effectively.
//03
System Scalability
The platform needed to support expanding datasets, new integrations, and evolving enterprise workflows across multiple stakeholders.
//04
Design Approach®
//002
I focused on translating complex, multi-source data into structured workflows and intuitive interfaces, while collaborating closely with product managers, engineers, and data stakeholders.
Structuring Data for Clarity
We designed the information architecture to connect product performance, complaint data, and operational context, improving traceability and enabling users to understand relationships across the product lifecycle.
//01
Designing Decision-Focused Interfaces
We created dashboards and investigation workflows that surfaced meaningful patterns, enabling users to identify risks, analyze product health, and take informed action.
//02
Building a Scalable Design System
We developed reusable components and interaction patterns to ensure consistency, support complex enterprise workflows, and enable future platform expansion.
//03
Design Approach®
//002
I focused on translating complex, multi-source data into structured workflows and intuitive interfaces, while collaborating closely with product managers, engineers, and data stakeholders.
Structuring Data for Clarity
We designed the information architecture to connect product performance, complaint data, and operational context, improving traceability and enabling users to understand relationships across the product lifecycle.
//01
Designing Decision-Focused Interfaces
We created dashboards and investigation workflows that surfaced meaningful patterns, enabling users to identify risks, analyze product health, and take informed action.
//02
Building a Scalable Design System
We developed reusable components and interaction patterns to ensure consistency, support complex enterprise workflows, and enable future platform expansion.
//03
Design Approach®
//002
I focused on translating complex, multi-source data into structured workflows and intuitive interfaces, while collaborating closely with product managers, engineers, and data stakeholders.
Structuring Data for Clarity
We designed the information architecture to connect product performance, complaint data, and operational context, improving traceability and enabling users to understand relationships across the product lifecycle.
//01
Designing Decision-Focused Interfaces
We created dashboards and investigation workflows that surfaced meaningful patterns, enabling users to identify risks, analyze product health, and take informed action.
//02
Building a Scalable Design System
We developed reusable components and interaction patterns to ensure consistency, support complex enterprise workflows, and enable future platform expansion.
//03
Final Outcome
//003
The platform enabled stakeholders to monitor product performance, investigate quality issues more efficiently, and make more informed, proactive decisions.
Improved Task Efficiency
Structured workflows enabled users to investigate product issues and analyze performance more efficiently.
Increased Decision Clarity
Clear visual hierarchy and data relationships made complex product signals easier to interpret and act upon.
Scalable System Foundation
We established a flexible design system that supported consistency and long-term platform growth.
Stronger Cross-Team Collaboration
Structured workflows and shared design artifacts improved alignment between product, engineering, and quality teams.
Final Outcome
//04
The platform enabled stakeholders to monitor product performance, investigate quality issues more efficiently, and make more informed, proactive decisions.
Improved Task Efficiency
Structured workflows enabled users to investigate product issues and analyze performance more efficiently.
Increased Decision Clarity
Clear visual hierarchy and data relationships made complex product signals easier to interpret and act upon.
Scalable System Foundation
We established a flexible design system that supported consistency and long-term platform growth.
Stronger Cross-Team Collaboration
Structured workflows and shared design artifacts improved alignment between product, engineering, and quality teams.
